Frequently Asked Questions

1. What is BC Ferries Vacations?

BC Ferries Vacations was created to provide customers with unique vacation experiences in beautiful British Columbia.  With stunning coastal scenery, a wealth of diverse landscapes, magnificent wildlife, cosmopolitan cities and thriving arts and culture scenes, there is no better way to explore the province than with BC Ferries.

2. What does BC Ferries Vacations offer?

BC Ferries Vacations offers both locals and tourists the opportunity to experience West Coast travel packages that combine BC Ferries’ travel with coastal tourism industry products and services at a competitive price.  

You can purchase one of our dynamic packages that can include BC Ferries travel, hotel stay, whale watching, golf and so much more.  

You can also plan your own adventure with the assistance of our knowledgeable sales associates.

3. Where can I find out more about BC Ferries Vacations?

For more information about BC Ferries Vacations please click here (bcferriesvacations.com) or by calling 1-888-223-3779 between 7 a.m. and 8 p.m. weekdays and 8 a.m. and 6 p.m. weekends and holidays (Pacific Standard Time).  

You can also visit our Vacations Centre located at 1010 Canada Place in downtown Vancouver (corner of Burrard Street and Canada Place) between the following hours:
April to September, Monday – Saturday 9:00 a.m. – 6:00 p.m.
October to March, Monday - Friday 10:00 a.m. – 6:00 p.m.

4. How long will BC Ferries Vacations be available?

BC Ferries Vacations is a new division of BC Ferries and will be available year round.

5. What type of vacation packages does BC Ferries Vacations offer?

BC Ferries Vacations offers over 20 unique BC coastal vacation packages and more than 100 individual products to enhance your vacation, there is something for every traveller.  

BC Ferries vacations packages combine BC Ferries’ travel with coastal tourism industry products and services providing customers the opportunity to experience stunning scenery, a wealth of diverse landscapes, magnificent wildlife, cosmopolitan cities and thriving arts and culture scenes.

6. How do I purchase a vacations package?

There are three ways to book a vacation packages:
• BC Ferries Vacations Centre at the Fairmont Pacific Rim
(1010 Canada Place, Vancouver BC)
• bcferriesvacations.com
• Call 1 888 BC FERRY (1 888 223 3779) in North America

7. Does BC Ferries Vacations offer discounts on packages?

All of our vacation packages include savings and are competitively priced.

8. Are BC Ferries Vacations tours and packages available all year round?

Yes, our packages are available year round. Some packages also include seasonally based activities like skiing, Grizzly Bear viewing and fishing when they are available.

9. What happens if I need to cancel a vacations booking?

Contact one of the following:

• BC Ferries Vacations Centre at the Fairmont Pacific Rim
(1010 Canada Place, Vancouver BC)
• Call 1 888 BC FERRY (1 888 223 3779) in North America

10. What happens if I lose my vacations package?

For all vacation package purchases made through the Call Centre, customers will be emailed an electronic copy of their vacation package purchase.
If you’ve purchased your vacation package through our Vacations Centre and have lost the documents provided during purchase, please call 1 888 BC FERRY (1 888 223 3779) to have an email copy sent to you.

11. Can I exchange my vacations package for a different vacations package?

Yes, changes can be made to your vacations package.  
Click here  to review our terms and conditions.
Please note, additional charges may apply to vacation package changes.

12. Can I transfer my vacations package to another person?

No, vacations packages can’t be transferred to another person.  
Bookings are made in the traveler’s name(s) at the original time of purchase therefore transfers aren’t possible.

13. How will the company use personal information provided by customers and keep it safe?

BC Ferries Vacations collects, uses, and discloses your personal information in accordance with the Customer Personal Information Protection Policy of British Columbia Ferry Services Inc. (the “Privacy Policy”). 

The Privacy Policy is incorporated into these Terms of Service click here for complete information.
By providing personal information to BC Ferries Vacations, you consent to the use of personal information in accordance with the Privacy Policy. By purchasing Services, you are expressly agreeing that we can provide your personal information to third party suppliers related to the Services that you purchased.

14.    How do I call BC Ferries Vacations?

Call 1 888 BC FERRY (1 888 223 3779) between 7 a.m. and 8 p.m. weekdays and 8 a.m. and 6 p.m. weekends and holidays.

15.       What information do I need for the Canada-US boarder crossing?

For Canadian Customs website  click here
You can also reach the Canadian customs office by calling 604-666-6753 or 800-461-9999 (Toll Free in Canada)

For US Customs click here