Contact BC Ferries Vacations

By email

You can contact us directly via email at

By phone

Please call 1-888-223-3779 ext. 3

Revised Business hours:

Monday – Friday:  8:30 am to 5:00 pm (Pacific Time)
Saturday, Sunday and holidays:  9:00 am to 5:00 pm (Pacific Time)

From outside Canada and the USA, please call +8001BCFERRY (+80012233779)

Request a quote

By mail

Write to us at:

BC Ferries Vacations
1010 Canada Place
Vancouver, British Columbia 
V6C 0B9

By visiting the BC Ferries Vacations Centre

BC Ferries Vacations Centre

As of August 3, 2020, the store front location will re-open to help you safely plan and book your BC Getaway. Our travel experts will be available in-store to assist residents who are ready to travel in Phase 3 of the BC Restart Plan.

Store Hours
Monday – Friday: 9:00 am to 5:00 pm  

Phone Hours
Monday – Friday: 8:30 am to 5:00 pm (Pacific Time)
Weekends & Holidays*: 9:00 am to 5:00 pm (Pacific Time)

The following new measures and procedures in place to keep both staff and customers safe:

  • All customers should be prepared to answer COVID-19 screening questions before entering the Vacations Centre
  • All customers must wear a face covering while inside the Vacations Centre and use hand sanitizer before speaking to an agent
  • Face coverings and hand sanitizer will be available upon entry
  • Customers must wait in a designated area until an agent is available to speak to them
  • Plexi-glass screens have been installed at each desk
  • Floor decals are in place to maintain a physical distance of two metres between customers and agents and throughout the retail area

We're here to help. To speak with an agent, or learn more about our reopening safety protocols before visiting, give us a call at 1-888-223-3779 Ext. 3, or email

*closed Christmas Day and New Years Day

Frequently asked questions

For more information, please see our Frequently Asked Questions. If your question is
not answered here, you can contact BC Ferries Vacations via one of the methods above.

Tell us about your BC Ferries Vacation

We would love to hear about your vacation experience. Visit TripAdvisor to add your comments. And check out the on-site customer comments about our packages.

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